* get help if you encounter trouble

## Before you start

Before starting to work on a feature or a bug fix, please open an issue to discuss the use case or bug with us, or post a comment in the relevant issue. 
This can save everyone a lot of time and frustration.

For any non-trivial change, we need to be able to answer these questions:

* Why is this change done? What's the use case?
* For user-facing features, what will the API look like?